Last updated: April 2, 2026
This Privacy Policy explains how Dental Medical Supplies (“we,” “us,” or “our”) collects, uses, stores, and protects your information when you use our mobile application and related services.
By using our application, you agree to the practices described in this Privacy Policy.
1. Company Information
Dental Medical Supplies
Freeway Center – Sin El Fil, Lebanon
Email: [email protected]
Phone: +961 3 101 916
Website: www.dms-leb.com
2. Information We Collect
We may collect the following types of information:
a. Account Information
- Full name
- Phone number
- Email address
- Account type (e.g., dentist, student)
- University or professional details (if applicable)
- Uploaded identification documents (e.g., LDA card or university ID)
b. Order & Transaction Information
- Products viewed and purchased
- Order history
- Delivery address
- Payment method selection
- Order status and related details
c. Communication Data
- Messages sent to support
- Customer service interactions
d. Device & Technical Data
- Device type and operating system
- App version
- IP address or approximate location
- App performance and error logs
e. Notifications
- Push notification tokens
- Messaging data required for order updates and service notifications
3. How We Use Your Information
We use your data to:
- Create and manage your account
- Process and manage orders
- Provide customer support
- Send order updates and notifications
- Improve app performance and user experience
- Ensure security and prevent misuse
- Comply with legal obligations
4. Sharing of Information
We do not sell your personal data.
We may share data only with:
a. Service Providers
- Payment gateway providers
- Messaging services (e.g., WhatsApp notifications)
- Hosting and cloud service providers
These parties only access data necessary to perform their function.
b. Legal Requirements
If required by law or legal authorities.
c. Security & Protection
To prevent fraud, abuse, or unauthorized activity.
5. Data Retention
We retain your data only as long as necessary to:
- Provide our services
- Maintain transaction records
- Comply with legal obligations
6. Data Security
We implement appropriate measures to protect your data, including:
- Secure storage
- Access control
- Protection against unauthorized access
However, no system can guarantee absolute security.
7. Your Rights
You may request to:
- Access your data
- Correct your data
- Delete your account and personal data
To do so, contact:
[email protected]
8. Account Deletion
You can request account deletion by:
- Contacting us via email
- Using in-app settings (if available)
We will process your request within a reasonable timeframe.
9. Third-Party Services
Our app may use third-party services such as:
- Payment gateways
- Messaging services (e.g., WhatsApp)
- Notification services
- Cloud infrastructure providers
These services may process data under their own privacy policies.
10. Children’s Privacy
Our app is not intended for children under 13, and we do not knowingly collect their data.
11. Changes to This Policy
We may update this Privacy Policy periodically.
The latest version will always be available in the app.
12. Contact Us
If you have any questions:
Dental Medical Supplies
Email: [email protected]
Phone: +961 3 101 916
Address: Freeway Center – Sin El Fil, Lebanon
Website: www.dms-leb.com